nusatr Terms and Conditions — Platform Rules and Player Agreement

Welcome to nusatr. These Terms and Conditions ("Terms") form the complete legal agreement between you ("the Player," "you," "your") and nusatr ("we," "us," "the Platform") governing your use of the nusatr website, all games, betting services, promotions, and any other features available through nusatr.com.

By registering an account, making a deposit, or placing a bet on nusatr, you confirm that you have read, understood, and agreed to be bound by these Terms in full. If any part of these Terms is unclear, please contact our support team before proceeding.

By accessing nusatr or creating an account, you agree to these Terms and Conditions. These Terms take effect immediately upon registration. If you do not agree with any part of these Terms, you must not use the nusatr platform.

nusatr reserves the right to update or modify these Terms at any time. When we make material changes, we will notify registered members via the email address associated with their account and publish the updated Terms on this page with a revised effective date. Your continued use of nusatr after notification of changes constitutes your acceptance of those changes.

These Terms should be read alongside the nusatr Privacy Policy and Responsible Gaming Policy, both of which form part of the agreement between you and nusatr.

To register and maintain an account with nusatr, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be physically located in the Philippines at the time of registration and during all transactions.
• You must have full legal capacity to enter into a binding agreement under Philippine law.
• You must not be a current employee, contractor, officer, or immediate family member of any employee of nusatr or its affiliated companies.
• You must not be under any form of self-exclusion or regulatory exclusion that would prohibit you from accessing online gaming services.
• You must not be using a VPN, proxy, or other technology to mask your actual location.

nusatr takes age verification seriously. We may request documentation to confirm your age and identity at any stage of your membership. Failure to provide adequate verification may result in suspension of your account and forfeiture of any pending withdrawals until verification is completed.

Each individual is permitted to hold one nusatr account only. Opening multiple accounts — whether under your own name or a false identity — is strictly prohibited and will result in permanent suspension of all accounts and forfeiture of all balances.

When registering a nusatr account, you agree to:

• Provide accurate, truthful, and complete information including your full legal name, date of birth, and valid contact details.
• Keep your account credentials (username and password) confidential and not share them with any third party.
• Notify nusatr immediately if you suspect unauthorised access to your account.
• Update your account information promptly if any of your details change.
• Not allow any other person to use your nusatr account to place bets or conduct transactions.

nusatr will not be liable for any losses incurred as a result of your failure to maintain the security of your account credentials. You are fully responsible for all activity that occurs under your account.

nusatr reserves the right to request identity verification documents (such as a government-issued ID, proof of address, or proof of payment method) at any time. Account withdrawals may be placed on hold pending satisfactory completion of verification.

nusatr supports deposits and withdrawals through the following Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO online banking, BPI online banking, UnionBank online banking, and Visa/Mastercard bank cards.

Deposits:

• The minimum deposit amount is ₱500. There is no maximum deposit limit, though very large deposits may be subject to additional verification.
• Deposits are credited to your nusatr wallet in real time or within a few minutes, depending on the payment channel used.
• nusatr does not accept deposits from third-party accounts. All deposited funds must come from a payment method registered in your own name.
• Deposits made via bank transfer may take up to one business day to reflect if processing times are affected by your bank.

Withdrawals:

• The minimum withdrawal amount is ₱200. There is no maximum single withdrawal limit, but large withdrawals may require additional verification before processing.
• Withdrawals are processed to the same payment method used for the original deposit wherever possible.
• nusatr aims to process all GCash and Maya withdrawals within 5 to 30 minutes of the request being submitted. Bank transfer withdrawals are typically processed within one business day.
• nusatr does not charge withdrawal fees. Your payment provider may apply their own transfer charges.
• nusatr reserves the right to request verification documents before processing any withdrawal exceeding ₱50,000.
• Funds deposited via bonus credits are subject to wagering requirements before withdrawal. See Section 5 for full details.

nusatr offers various bonuses and promotions to new and returning members. All bonus offers are subject to specific Terms and Conditions that are published alongside each promotion on the Promotions page. The following general rules apply to all nusatr bonus offers:

• Wagering Requirements: All bonuses carry a wagering requirement, which must be satisfied before any winnings derived from bonus funds can be withdrawn. The specific wagering multiplier applicable to each bonus is stated in that promotion's individual terms.
• One Bonus Per Offer: Each promotion may only be claimed once per player, per household, and per IP address unless otherwise stated.
• Eligibility: Bonuses are only available to verified nusatr account holders who meet the eligibility criteria specified for each offer.
• Expiry: All bonuses have an expiry date. Bonus credits and associated winnings that are not used within the stated period will be removed from your account automatically.
• Maximum Bet with Bonus: When playing with active bonus funds, the maximum stake per bet or spin is ₱500 unless the promotion states otherwise. Bets exceeding this limit while bonus funds are active may be voided.
• Game Restrictions: Not all games contribute equally to wagering requirements. The contribution percentage for each game category is specified in the individual promotion terms.

nusatr reserves the right to withdraw, modify, or cancel any promotion at any time. Any suspected abuse of promotional offers — including collusion, multiple account registrations, or other forms of exploitation — will result in forfeiture of all bonus funds and associated winnings and may lead to account suspension.

All bets placed on nusatr are subject to the specific rules of each game or sport as displayed within the platform. The following general betting rules apply across all nusatr products:

• Once a bet is confirmed and the bet slip is submitted, it cannot be cancelled or amended.
• nusatr displays odds in real time. The odds applicable to your bet are those confirmed at the time your bet slip is submitted, not the odds displayed when you first selected the market.
• In the event of a technical error that results in incorrect odds being offered, nusatr reserves the right to void the affected bets and return stakes to players' wallets.
• For sporting events — including but not limited to boxing matches — if a scheduled event is cancelled, all pre-event bets are voided and stakes returned. If an event is postponed to a new date, nusatr will announce whether existing bets remain valid or are voided.
• For live in-play betting, nusatr may suspend markets at any time during an event. Any bets submitted during a suspension period will not be processed.
• The minimum bet amount is ₱200 across all markets. Maximum bet limits vary by market and are displayed at the time of bet placement.
• nusatr's settlement decisions on all bets are final once confirmed. Disputes must be raised within 7 days of bet settlement.

The following activities are strictly prohibited on nusatr. Engaging in any of these actions will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Fraud and Misrepresentation: Providing false personal information, using another person's identity, or misrepresenting your age or location.
• Money Laundering: Using nusatr to process, transfer, or conceal funds derived from illegal activities. nusatr complies fully with Philippine anti-money laundering regulations and will report suspicious activity to relevant authorities.
• Collusion: Working with other players to gain an unfair advantage in any game, including but not limited to poker and card games.
• Bonus Abuse: Creating multiple accounts, using false identities, or coordinating with others to exploit bonus offers in ways not intended by nusatr.
• Chargebacks: Disputing legitimate deposits with your payment provider after those funds have been used for betting on nusatr.
• Technical Exploitation: Using bots, scripts, software, or any automated tools to interact with nusatr games or systems.
• Match Fixing: Placing bets on the outcome of a sporting event that you have influenced or have prior knowledge of through non-public means.
• Accessing from Restricted Locations: Using a VPN, proxy server, or any other technology to circumvent geographic restrictions.

All content on the nusatr platform — including but not limited to the brand name, logo, website design, game software, graphics, text, and user interface elements — is the exclusive intellectual property of nusatr or its licensed content providers.

You are granted a limited, non-exclusive, non-transferable licence to access and use the nusatr platform for your personal entertainment purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from nusatr without prior written permission from nusatr.

Any feedback, suggestions, or ideas you submit regarding nusatr products or services may be used by nusatr without restriction, attribution, or compensation.

nusatr collects, processes, and stores personal data in accordance with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. By registering an account, you consent to the collection and processing of your personal data as described in the nusatr Privacy Policy.

The types of data collected by nusatr include, but are not limited to: your name, date of birth, contact information, device information, IP address, payment account details (excluding card numbers), transaction history, and gameplay data.

nusatr uses your data to provide gaming services, process transactions, prevent fraud, comply with legal obligations, and improve the platform experience. nusatr will not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory bodies as required by law or as necessary to deliver the services you have requested.

nusatr believes that online gaming should always be an enjoyable activity, and we take our responsibility to support player wellbeing seriously. Our platform provides the following responsible gaming tools, accessible through your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your nusatr account.
• Session Time Reminders: Set reminders to notify you of how long you have been actively gaming.
• Cooling-Off Period: Temporarily suspend access to your account for a period of your choosing — 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account and opt out of all nusatr marketing communications. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of six months.

If you believe that you or someone you know may have a problem with gambling, please visit our Responsible Gaming page for resources, support organisations, and step-by-step guidance on how to use nusatr's available tools.

To the fullest extent permitted by Philippine law, nusatr shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:

• Loss of profits, revenue, or anticipated savings.
• Loss of data or corruption of data.
• Interruptions to service caused by scheduled maintenance, unexpected technical failures, or third-party outages beyond nusatr's reasonable control.
• Losses arising from your failure to keep your account credentials secure.
• Losses incurred as a result of relying on information provided on the nusatr platform that is subsequently found to be inaccurate.

nusatr's total liability to you in connection with any single incident or series of related incidents shall not exceed the total amount deposited by you into your nusatr account in the 30 days immediately preceding the incident giving rise to the claim.

Nothing in these Terms limits nusatr's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable Philippine law.

nusatr reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete identity verification within the required timeframe.
• Suspected fraud, money laundering, or other illegal activity.
• Receipt of a chargeback or payment dispute from your payment provider.
• Identification as a politically exposed person (PEP) where required under anti-money laundering regulations.
• Request from law enforcement or a regulatory authority.

In cases of account suspension due to suspected fraud or Terms violation, nusatr may withhold any account balance pending investigation. If the investigation confirms a violation, the balance may be permanently forfeited. If no violation is found, any withheld balance will be returned.

If you wish to voluntarily close your account, you may do so by contacting nusatr support at support@nusatr.com. Any remaining real-money balance will be returned to your verified withdrawal method after identity confirmation.

nusatr may update these Terms at any time. When material changes are made, we will notify all registered members via email at least seven days before the updated Terms take effect, except in cases where changes are required urgently by law or regulatory requirement.

The most current version of these Terms will always be available on this page with the effective date clearly marked. It is your responsibility to review the Terms periodically and to ensure you remain in compliance with the current version.

These Terms and Conditions and your use of nusatr are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms that cannot be resolved through nusatr's internal dispute resolution process shall be referred to the appropriate courts of the Philippines.

Before initiating any formal legal proceeding, you agree to first contact nusatr's support team to attempt to resolve the matter informally. nusatr is committed to resolving legitimate player complaints promptly and fairly.

Internal dispute resolution: If you have a complaint about a bet settlement, bonus decision, or account action, contact nusatr support at support@nusatr.com with your account details and a clear description of the issue. nusatr aims to respond to all formal complaints within five business days.

If you have any questions about these Terms and Conditions, or about your nusatr account, our team is available 24/7 to help.

• Email: support@nusatr.com
• Platform: Use the live chat feature accessible from any page on nusatr.com when logged into your account.
• FAQ: Visit our FAQ page for answers to the most common questions from Filipino players.

For queries specifically about responsible gaming tools, self-exclusion, or account closure, our dedicated player wellbeing team can be reached at the same email address above. Please include "Responsible Gaming" in the subject line for faster routing.